Terms of Service

“ReVend OS”, the web application, the API, and everything that comes with it.

“You”, the company or person who signed up. The one reading this. Probably with a coffee that's gone cold.

“Users”, everyone who logs in under your account. Each person gets their own login. Sharing accounts is not allowed, not because we're precious about it, but because audit trails mean nothing when five people share one password.

“Your Data”, every asset, order, grade, settlement, invoice, and document you put in. It's yours. We just host it. This distinction matters more than anything else on this page.

Keep your credentials safe. If someone logs in with your password and does something regrettable, that's between you and your password manager. We strongly recommend two-factor authentication.

Provide accurate company information. We're building a professional B2B platform for an industry that processes sensitive data. We need to know who we're working with.

One company, one account. Multiple legal entities? Each gets its own tenant. Multi-entity management is available on Enterprise plans.

Access to the ReVend OS modules in your plan: Core, Market, Auction, Escrow, depending on what you're paying for. Everything works on the latest Chromium browsers, Firefox, and Safari.

EU-hosted data storage with automated backups. CSV import/export and a public REST API for moving data in and out today. Continuous updates, we ship improvements regularly, not once a year when someone approves a budget.

Support via email and in-app chat during CET business hours. Enterprise customers get priority support with response time guarantees.

Per-user, per-month. Published on the pricing page. Annual billing gets you a discount. Transaction fees apply to Market and Auction deals, published rates that don't change mid-contract.

We can adjust pricing with 90 days' written notice. Annual subscribers are locked in at their current rate until renewal.

Non-payment: we remind you. Twice. After 30 days, your account goes read-only. After 60 days, we may terminate. But we always give you time to export your data first.

This is the most important section. Everything you put into ReVend OS belongs to you. We don't claim ownership. We don't claim licensing rights. We don't claim “a perpetual, irrevocable, worldwide license to use your content.”

Export anytime. CSV, JSON, whatever works. We made it easy to leave because we're confident you won't want to. And if you do, your data, your decision, no exit fee.

We process your data as described in our Privacy Policy. Under GDPR, you're the data controller. We're the processor.

Use ReVend OS for legitimate ITAD business. Don't use it to launder money, fence stolen hardware, or circumvent trade sanctions. Don't reverse-engineer the platform. Don't hammer the API with requests designed to crash it.

If we detect misuse, we talk to you first. If it's illegal, we may skip that step.

We target 99.9% availability. Scheduled maintenance happens during off-peak hours with advance notice. Enterprise customers get a formal SLA with uptime guarantees and service credits.

We don't guarantee perfection. Software has bugs. Servers have bad days. What we guarantee is that when something breaks, we fix it fast, communicate transparently, and don't pretend it didn't happen.

Our total liability is capped at what you've paid us in the 12 months before the claim. We're not liable for indirect or consequential damages. This is standard for B2B SaaS.

We provide the platform “as is.” We don't warrant that it will solve every problem you have. We do warrant that we'll keep improving it based on feedback from people who actually use it in production.

Either of us can end this with 30 days' notice. Monthly subscribers cancel at the end of any billing period. Annual subscribers cancel at renewal. No penalties. No breakup fees.

After termination, you have 90 days to export everything. After that, deletion or pseudonymization starts under the retention rules in our Privacy Policy. We do not keep customer data indefinitely, but limited records may remain when law, security, accounting, disputes, legal holds or audit integrity require it.

We may terminate immediately if you do something illegal or harmful to the platform or other customers.

We may update these terms. Significant changes: 30 days' notice via email. Continued use after changes means acceptance. If you disagree, you can terminate as described above.