Service Catalog, Fault Codes, Grading Rules: Tenant-Configurable Reference Data
Where the 35 ITAD services live, how the 44 fault codes are extended, and why the grading rules sit in tenant settings.
Some reference data is universal (currencies, country codes). Some is platform-managed but visible (the certifications catalog, the default grading rules). Some is genuinely tenant-specific (your service offerings, your custom fault codes for the niche devices you handle). The settings pages organize each according to its scope.
Service catalog
/settings/services (or /settings/core/catalog depending on grouping). 35 ITAD services across 7 categories ship as defaults: data wiping, secure shredding, refurbishment, recycling, de-installation, transportation, etc. Each has a code, a default rate, a default unit. Tenants can deactivate the ones they don’t offer, customize rates, or add their own services for the niche they specialize in.
Fault codes
/settings/core/fault-codes is the catalog of structured defects. 44 codes ship as defaults across categories (cosmetic, functional, electrical, mechanical, software). Tenants can add custom codes for the device types they specialize in — a tenant focused on industrial printers will need codes the default catalog doesn’t cover. Each code has a severity range (1–4), a default zone affinity, and a description. Adding a code makes it available in the testing UI’s defect picker.
Grading rules
/settings/core/grading-rules is where the auto-grade engine’s weights and thresholds live. Cosmetic 30%, functional 50%, battery 20% by default; tenants can adjust. Severity-4 floor (forces minimum grade D) is a separate toggle. Tenant changes don’t retroactively alter previously-graded assets — each asset records the rule version active at grading time.
Categories
/settings/core/categories defines the device categories the tenant works with: laptops, desktops, servers, monitors, mobile, networking, printers, etc. Each category has a default test checklist, a default workflow, and an LCA factor for the ESG report. Tenants can enable, disable, or customize per category.